Engage Solutions Group is a UK-based SaaS company focused on solving a real communication challenge inside organisations: how to keep employees and customers connected, informed and part of a community.

We didn't start in SaaS - the company originally came from print media. But in 2015–16, we made an early pivot into mobile apps as we recognised how quickly everything was moving to smartphones. In 2017, two new owners with strong SaaS backgrounds led the shift towards a product-led business, and in 2019 we brought in a new Head of Engineering to help shape the modern platform.

Fast forward to today: we now work with 60+ customers across sectors like retail, automotive, legal, and professional services, with impressive revenue - all organically grown. We compete with large general-purpose platforms, but win when organisations want something more focused, practical, and supported by people who genuinely understand their needs.

We're at a pivotal stage. The product works, the customer base is growing, and design is the biggest opportunity we have to elevate the entire experience.

Why This Role Is So Exciting!!

This isn't a “maintain what already exists” QA role - you'll define how quality is built, scaled and embedded across the product.

You'll report directly to our Head of Engineering and work closely with product and engineering leadership.

You'll own quality end to end, with real influence over release confidence, automation strategy and engineering best practice.

You'll balance hands-on automation work with leadership and mentoring, shaping a modern, scalable QA function.

You'll work in a team that already values automation and quality, with the mandate to evolve and improve how we test across web and mobile.

As the business grows, you'll have the opportunity to build and lead a larger QA team and set long-term quality standards.

If you're ready for a role with ownership, technical depth and the ability to make a visible impact on product quality, this is a strong fit.

Overview of the Role

You'll lead our QA function, reporting into the Head of Engineering and partnering closely with engineering and product teams to ensure quality is embedded throughout our development lifecycle.

This is a hands-on leadership role. You'll own our testing strategy and automation roadmap while remaining actively involved in writing, maintaining and improving automated tests across web and mobile platforms.

We already have a solid automation foundation in place and are committed to continuing that investment. You'll evolve our approach, improve reliability and execution speed, and ensure testing scales as the platform and team grow. As we scale, you'll line-manage and develop the QA team, building a high-performing quality function.

Key Responsibilities

Quality Leadership & Strategy

Define and own the overall QA and test automation strategy

Represent quality in sprint planning, technical discussions and release decisions

Build a scalable automation roadmap that supports frequent releases

Improve test coverage, execution speed and confidence in releases

Line-manage and mentor QA engineers, supporting growth and development

Hands-On Automation & Testing

Write, maintain and improve automated tests using Playwright (web) and Appium (mobile)

Improve test stability, reliability and CI/CD integration

Manage test planning and execution using TestRail, ensuring clear visibility of coverage and results

Work closely with engineers to embed quality early in the development process

Support testing across development, sandbox and production environments

Collaboration & Process

Partner closely with engineering and product teams day to day

Support the QA team in managing TestRail and JIRA integration

Help drive improvements to release processes and test environments

Champion quality standards and best practice across the organisation

What You'll Work On (First 6–12 Months)

Reduce customer-found defects by strengthening test coverage and earlier detection

Optimise automated test execution time and CI/CD reliability

Evolve the automation framework across web and mobile platforms

Improve visibility of quality metrics and test results

Introduce a more strategic, long-term vision for QA as the product and team scale

What We're Looking For

Essential

Significant commercial experience in Automation QA

Strong commercial hands-on experience with modern web automation frameworks (Playwright, Cypress, Selenium)

Good commercial experience with mobile automation tools (Appium, Detox or similar)

Proven experience line-managing or mentoring QA engineers

Experience working in agile / scrum environments

Familiarity with test management tools such as TestRail

Strong communication skills and confidence advocating for quality

It'd Be Nice If You Have

Experience integrating automated testing into CI/CD pipelines

API testing experience (Postman, REST Assured or similar)

Experience testing multi-tenant SaaS products

Exposure to Laravel, AWS or MySQL environments

Experience building or scaling QA teams in early-stage or growing companies

Familiarity with AI-assisted testing tools (e.g. TestMu AI)

Our Current Setup (For Context)

Automation: Playwright (web), Appium (mobile)

CI/CD: Azure DevOps pipelines

Test Management: TestRail

Backlog: JIRA

Environments: Development, sandbox and production

Release Cadence: Smaller frequent releases, with larger quarterly releases

What's on offer:

Genuinely competitive salary package (full details to be disclosed during interviews)

Unlimited annual leave policy

Flexi-hybrid working (2days in our stunning office, with roof terrace, in central Manchester)

Other perks: Private Healthcare, Pension Scheme, Gym, cycle store and on-site shower facilities, Cycle to work scheme, Death in Service, Quarterly release parties& Fantastic summer and Christmas social events

Interview Process / Candidate Experience

We keep things simple, respectful of your time, and focused on genuine conversation.

Intro call – informal chat with our Talent team to understand your background and what you're looking for (30 mins, video call)

Conversation with Head of Engineering – deeper discussion about the role, your experience and expectations (45 - 60 mins, video call)

Final F2F session – meet wider team members, discuss ways of working, values and any final questions (60-75 mins, F2F)

We aim to move quickly, provide clear feedback at every stage, and create a process that feels like a two-way evaluation